Privacy Policy

Privacy Policy

Introduction

Welcome to VIP Hot Air Balloon Ride Dubai’s (hereafter referred to as “we,” “us,” or “the Company”) online platform. We are dedicated to providing an exceptional user experience while upholding the highest standards of data privacy and security. This Privacy Policy outlines our practices regarding the collection, usage, and protection of personal information when you interact with our website, applications, services, and products at https://vip-hot-air-balloon-ride-dubai.terratrek.net (hereafter referred to as “our platform”).

Scope

This policy covers all aspects of your interaction with our platform, including:

  • Accessing and using our applications and services as an authorized user.
  • Visiting any websites linked to this Privacy Policy.
  • Receiving communications from us, such as newsletters, emails, telephone calls, or text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we process your personal data across various activities:

  1. Account Creation and Management: When you create an account with us, we collect account-related information such as your name, contact details, and login credentials.
  2. Payment Transactions: We securely process payment information, including cardholder details, for purchases made through our platform.
  3. Financial Records: For accounting purposes, we may retain financial data associated with transactions on our platform.
  4. Purchase History: Details of your purchases, booking history, and preferences are stored to enhance your user experience.
  5. Device Identification: We may collect unique identifiers from your mobile devices to improve the performance and personalization of our services.
  6. Location Data: With your consent, we access location information to provide location-based services and personalized content.
  7. Feedback and Reviews: Personal data provided in customer feedback, reviews, or surveys is used to enhance our products and services.
  8. Social Media Interaction: If you choose to connect your social media accounts, we may collect and store social media profile information for the purpose of integration and sharing.
  9. Product Interactions: Data related to product views, clicks, purchases, and preferences help us tailor recommendations and offers.

Personal Data Collection Methods

We gather personal data through various means:

  • User Input: You provide personal details directly when creating an account, making purchases, or filling out forms on our platform.
  • Automated Technologies: Cookies, log files, and tracking technologies help us collect information about your interactions with our site automatically.
  • Third-Party Sources: We may receive personal data from trusted third parties who assist in our operations, subject to their respective privacy agreements.

Cookies and Data Collection Technologies

We employ cookies and similar technologies for several purposes:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our platform and improve your user experience. They are essential for navigation and access to secure areas.
  2. Preference Cookies: We use these cookies to remember your preferences, language settings, and other customization options.
  3. Analytics Cookies: Analytics tools help us track site usage, gather user insights, and optimize our services. These cookies collect aggregated data without personally identifying individuals.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We adhere to the following data retention practices:

  • Personal data related to account creation, transactions, and communication is retained for the duration of your account’s active status or as required by law.
  • Once the purpose for data collection is fulfilled, we securely delete or anonymize personal information unless subject to a legal obligation to retain it.

Security Measures

The protection of your personal data is paramount to us. We implement robust security measures, including:

  • Encryption: We utilize encryption protocols to safeguard sensitive data during transmission and storage.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal information.
  • Regular Audits: Regular security audits and vulnerability assessments help us identify and mitigate potential risks.
  • Data Backup: We maintain secure backups of our systems to prevent data loss.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our platform does not knowingly collect or solicit personal information from minors. If we discover that a child has provided us with personal details, we will take appropriate steps to delete this information and discontinue any services offered to them.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its usage details.
  • Rectification: You have the right to correct any inaccurate or incomplete personal information we possess.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you may request the deletion of your personal data from our systems.
  • Restriction: You can ask us to restrict the processing of your data in specific circumstances.
  • Data Portability: You have the option to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: You may object to the processing of your personal data for specific or direct marketing purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post a notice on our platform if there are significant changes, and we encourage you to review this policy periodically.

Contact Us

For any questions, concerns, or requests regarding your personal data:

  • Email: [email protected]
  • Address: VIP Hot Air Balloon Ride Dubai, [Provide Physical Address]